Shipping policy

Once an order has been shipped or handed over to the courier, responsibility for the package is transferred to the customer.

We are not responsible for:

• Packages that are lost, delayed, stolen, or missing while in transit

• Packages marked as delivered by the courier

• Damage caused after delivery due to improper handling or storage

Product Care & Heat Disclaimer

Our products may contain natural ingredients that can soften or melt in high temperatures.

It is the customer’s responsibility to:

• Ensure products are stored in a cool environment

• Avoid leaving packages in hot areas, including cars, porches, or direct sunlight

• Retrieve packages promptly upon delivery

If products arrive melted, softened, or altered due to heat exposure, this is not the responsibility of our company, and no refunds or replacements will be issued.

Shipping Accuracy

Please ensure that all shipping details provided at checkout are accurate and complete. We are not responsible for issues arising from incorrect or incomplete addresses.

By placing an order with us, you agree to this shipping policy.